Recently a friend e-mailed me to share a dining story involving her daughter, who we will call Dorothy. 

The extended family (and Toto) were at Auntie Em’s house for dinner. Auntie Em had fixed a delicious meal. Dorothy was the first to go through the family buffet line. She took three pieces of ham. Auntie Em publicly and loudly scolded the young child for taking such a large portion and took some of the ham from her plate. Embarrassed child, embarrassed Mom. Mom’s question for me: Who wins the title for the worse manners offense? Dorothy or Auntie Em?

Dorothy is a child. A child who is learning as she grows. A child whose experiences will shape her life. We Moms can’t beat ourselves up over this kind of stuff. Dorothy did probably what most kids would do. She saw yummy looking food and she took what she wanted. No rudeness intented on her behalf. She was hungry!

Auntie Em should not have publicly scolded the child nor taken ham off her plate. One of the commandments in the etiquette world is Though Shall Not Embarrass Thy Guests. It doesn’t matter if your guest took too much ham or if your guest decided to show up wearing a Speedo to your BBQ. As a host, your job is to set the tone for a warm and welcoming affair  – business lunch, family gathering, or team pool party. It doesn’t matter. Embarrassing another person is never good manners. Making others feel comfortable is always in style.

When a guest, limit yourself to one serving until seconds are offered or, in the case of a buffet, when all others have been served. When I teach an etiquette class full of kids, I like to tempt them with an entire tray of cookies or big bowl of M&M’s. Teaching them to take a single serving (which is different than a single M&M!) is an exercise in self-restraint. Trust this chocoholic, even I have a hard time showing restraint with the M&M’s!

This also is a perfect opportunity to remind all parents that as we try to help our kids manage the world, it’s  a great idea to discuss potential situations and expectations previous to an event. My friend even wrote that she “should have been more pro-active to set (Dorothy) up for better buffet success” on that evening of  “the great family buffet mishap”. Oh well. Next time. It’s hard to anticipate every situation our kids will be in and we all are trying to do our best.  Birthday parties, visits with relatives, school lunch room, team sports. Life is full of opportunities to teach our kids great manners. I applaud my friend for sharing her story with us.

I’ll look forward to hearing more mannerly or manner-less stories from the rest of you!

Mind Your Manners,

Kelly

In my last blog post, we clearly established that none of you could possibly be a bore with your great conversation skills. Whew!

But whether you wish to exit a conversation because it’s a snoozer or because you want to meet other people at the same event, all conversations must come to an end. Here are a few suggestions for making your exit a graceful one:

The Simple Exit Rich, it was so interesting to hear about the great work you are doing in our schools. I enjoyed talking with you and hope our paths cross again. May I please have your business card? Thank you Rich. Enjoy the rest of the event.

Food & Drink Are Calling Me Jennifer, I have enjoyed our conversation. It was nice meeting you. I’m going to grab a drink and take a look at the appetizers. (PS. I promise you more on drinking and eating while at an event in a later blog.)

Let Someone Else Take a Turn Mary Beth, have you met Susan? Susan is the volunteer coordinator for the local animal rescue agency and she just told me about the series of snakes that have recently been turned over to the agency (Writer’s note: YUCK!). Susan, it was nice talking to you. Good luck with all those snakes. I’ll let you and Mary Beth talk and see you in a bit. This is where Mary Beth demonstrates her excellent conversation skills and picks up on the fascinating, yet creepy, snake story. As the exiting conversationalist, you may need to hang around for a bit before attempting an exit so you don’t appear to be running from Snake Lady.

The Group Fade-Out Often when in a group of three or more, it is easy to excuse yourself from a conversation in a positive manner due to sheer numbers. Still remember to end the exchange on a friendly note, making your exit friendly and warm.

The Dodge and Weave You see her coming down the grocery store aisle. You have no where to turn. She has you in her sight. You’re short on time. Ugh. Honesty is often the best policy here. A friendly hello, how are you, or nice to see you. Maybe a comment to the effect of “It’s hard trying to get all the errands done while the kids are at pre-school, isn’t it?” What if she won’t let you go, insisting on telling you about the HORRIBLE encounter she just had with an old neighbor at Starbucks? Carol, I wish I had more time, but I don’t right now. I’m sorry. I should be home later this afternoon if you’d like to call. We should never be too busy  to by-pass common courtesy.

While all conversations must come to an end, ensure that you end all your conversations on a positive, friendly note. Even that good old handshake (see  previous blog post) is especially appropriate in most business situations. Everyone likes to hear Nice seeing you again. Nice talking to you. It was a pleasure to meet you. Make people feel fabulous as you make your graceful exit!

Mind Your Manners,

Kelly

I know that those of you reading this post would never be considered a bore. But in the event that the person you are conversing with begins to yawn uncontrollably or has a sudden case of the head bobs, you may need to recognize that we all can fall into the boring category at some point.

Follow these five pointers to keep your conversation lively.

Ask questions. No I’m not talking about bombarding a person with question after question like your parents did when you were out past curfew. I’m talking about finding out more about a person. Be genuinely interested in them.

Talk about something other than yourself. Charlie, what you like to do outside of work? Beth, what are your plans for this summer? Discover your common ground so you can have a conversation that resembles a ping-pong match. That’s our goal!

Don’t talk all the time. It is often said that the best conversationalist is the best listener. Make others feel fascinating. Take a break and come up for air. You’ll rarely be considered a bore if you talk less than you listen.

Keep ‘em wanting more.The dream you had last night may be super fascinating to you, but chances are, not to anyone else unless it involves disclosing a winning lottery number. Use restraint when sharing details of your favorite TV show, movie or the exact process you have to go through when applying for a grant at work. BOR-ING!

Come armed with a few hot topics. I once attended a networking event where I knew there would be lots of men. Since the Yankees were not World Series bound, I had lost interest in the MLB playoffs. I did a quick bit of research before I left to bring myself up to speed on the playoffs. It was a natural conversation starter. If my new acquintance commented that he didn’t really follow baseball, it allowed me to ask if they were Ravens fans. No? Then Redskins? Oh wow – Colts. Why a Colts fan? Ah yes – Peyton. I like him too. He’s all that is good about the pros……and on and on the two-way conversation goes. You get my point.

Conversation: Keep it real. Keep it sincere. Keep it moving.

Coming up next….What to do when someone is boring you.

Mind Your Manners,

Kelly

When introducing two people who don’t know each other, always state the more important person’s name first. Yikes! How do I decide who exactly is more important?

The more “important” person is based on rank, position, age (old people rule!) or by gender (in social situations, a woman’s name should be stated first; sorry guys -chics also rule).

Let’s say you are introducing your boss to a client. Whose name do you state first? The boss who pays you on the 15th  and 30th of every month or the client who makes it possible for your boss to pay you on the15th and 30 of every month?

That’s right my little trainees. You would state your client’s name first.

What about when introducing your child’s school principal to your wife or husband? Whose name is stated first? The husband who still loves you dearly despite all your shortcomings (oops – didn’t mean to get personal) ? Or the principal who will most certainly ensure that your brilliant prodigy child gets into the gifted and talented program upon a VERY successful kindergarten year?

Well done polite peeps! You would state the principal’s name first out of respect for his/her position of authority (plus you completely want that GT program).

Two more things about introducing two people. Try to stand between them when introducing and make sure you state both names twice, to help everyone remember names of their new acquaintances. For example, “Captain Kangaroo, I’d like  to introduce my sister Jill. Jill, I’d like you to meet Captain Kangaroo.”

The next several etiquette tips will be all about making conversation with these great people you just met via a proper introduction.

Mind Your Manners,

Kelly

The handshake…the universal gesture in the Western culture for: Nice to meet you. Pleasure to see you again. Congratulations. May the best team win.

My first blog etiquette tip is where good manners begin: your handshake. Don’t mess around with this one. Guys – shake my hand like a floppy fish and I’ll think you’re wimpy, lack confidence or are patronizing me because I’m a girl. Grab my hand in a vice grip and I’ll consider you making a power move or way too overzealous.

Did you know that there are people who study the handshake? Really. Go ahead and Google it. You’ll even see where a recent handshake study (yep) showed that a majority of Americans prefer the fist bump to the handshake. Hmmmm…can’t really see the fist bump being used in a business setting.

Look at your right hand. See that webbing between your thumb and index finger? Just like a duck. When you shake another’s hand, make sure your webbing connects with their webbing. A couple of up and down pumps, eye contact, a smile and speak clearly. You’re golden.

A simple handshake may be your first impression. Don’t make it be your last. Make it count.

Mind Your Manners,

Kelly